Shipping & Delivery Information

 

Q. How will my order ship?
A. All our items, including large furniture units, are specifically packed for shipment to your home or business address in double-bonded secure shipping containers and are guaranteed to arrive in first class condition. All shipments are fully insured.
Most of the furniture we sell are simply too big or too heavy for a regular Parcel Services to handle. A trucking company (or commonly known as a common carrier) is the delivery method of choice for the furniture industry. The carriers will only unload the furniture to the curbside. They will only deliver during business hours between 8am to 9pm, Monday to Sunday, by appointment. Please make sure that you have adequate help to move the furniture.

Q. Do you offer White Glove or Inside delivery?
A. AMAZONPRICED.COM standard form of delivery (Standard Shipping) is "Curb Side Delivery", which is delivery generally to the entrance of your ground level home or apartment building. Set up of new furniture, and removal of debris or old furniture is not included, unless upgraded for an additional fee. Please refer to the shipping information question above.

If your order is shipping to NJ,NY,PA,CONN,DEL, we can offer an upgrade to either White Glove Delivery or Inside Delivery. Please contact us at  https://www.amazonpriced.com/contact-us pricing and availability for your area. We currently do not offer upgraded delivery service to other area except NJ,NY,PA,CONN,DEL.

White Glove Delivery is a premiere delivery service available on select products. White Glove Delivery includes inside placement of products into your room of choice, delivery of items up to two flights of stairs, unpacking of items, debris removal, and product set-up.
Inside Delivery includes inside placement of your products into your room of choice, delivery of items up to two flights of stairs, unpacking the items, and debris removal. Inside Delivery does not include product set up.
Both upgraded forms of delivery incur an additional fee and can only be added to your order by contacting our Customer Service Department at for information prior to placing the order.

Q. How can I track my order?
A. Once your order has shipped, we will email tracking information to you that will contain your tracking number, the name of the carrier that has your order, and their contact information for follow up. You will be able to check the status of your delivery timeframe either online through the carrier's web site, or via telephone. Our carriers will contact you a day or two prior to arriving to your location to set up a delivery timeframe with you.

Q. When will I receive my order?
A. You will be contacted shortly after placing your order with shipping information specific to your order and to schedule your delivery if applicable. Some of the products are available for next day shipment and we strive to have your order shipped between 1-2 weeks from the warehouse. Occasionally, certain items (invariably the one you wanted most) sell out of stock and become back ordered. Shipping times vary depending on the manufacturer and your proximity to the warehouse. For items that are out of stock, we would let you know the approximate date when the items would be delivered. Please add about 1 week of transit time once your order leaves the warehouse Please note that this is only a guide, we cannot guarantee these times! Call to get the lead times on the products you are considering.

Q. How do I schedule my delivery?
A. Most of our orders are delivered by Truck Freight/Common Carrier*. Deliveries are generally scheduled between Monday thru Sunday 9:00 am thru 9:00 pm. Our carriers will contact you to schedule a delivery window with you. Carriers try their utmost to deliver between the scheduled appointment times. However, please understand that these are just estimated timeframes and we cannot guarantee this window. If the delivery window changes, we make every attempt to notify you. Please note that any missed deliveries may incur additional redelivery costs.

Q. How many deliveries will I receive?
A. If you purchase items from more than one manufacturer, you will receive more than one delivery, possibly on different dates and/or times.

Q. What if I live outside the continental USA, can you ship to me?
A. At this time we only ship to the New York Metro Area , NJ , PA and CT . All PA & CT shipments are subject to an additional fee. . However, depending on the items that you'd like to purchase and your location, we might be able to arrange something.

Alternatively, some of our customers arrange their own international shipping. If that's the case, we'll be happy to ship the items to the warehouse of the international shipping company of your choice.
 


Damage Information

 

Q. What happens in the unlikely event my product is damaged?
A. If your carton appears only slightly damaged, please note the damage in details on the Proof of Delivery (POD) form and accept the carton for further inspection. If your carton shows a significant amount of damage please refuse the damaged cartons only and notify us immediately For details on how to inspect the item during delivery, please refer to shipping information document.
*Please note in most cases digital photos of the merchandise and/or the packaging will be required. Please keep the original box/packaging since it is required for us to process the claim.

Please note that you do need to inspect the boxes when receiving the merchandise. If the box is damaged and it is not noted on the delivery receipt, we will not be responsible to replace or fix the merchandise.
For any concealed damage, please report any issues within 2 days of the delivery receipt. Most of the time, we will request the picture and detail description of the issue in order to process the claim. Depending on the extent of the issue, we will either send replacement part/piece or send Furniture Medic professional to repair it.